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Sharon M

1 reviews | Active since Mar 2024

05 Mar 2026, 11:17

Hollywoodbets

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Review of Hollywoodbets Reposting because it is still happening

Faried M 4 reviews | Active since Jan 2026 03 Jan 2026 at 20:19 Complaints of Hollywoodbets I'm going to write an email on behalf of all complaining about Hollywoodbets, this is the email . To: National Gambling Board of South Africa Dear Sir/Madam, I am writing to formally lodge a complaint and to request an investigation into the online gambling operator Hollywoodbets, specifically regarding their online casino games and customer dispute handling. Over an extended period, I and many other users have experienced consistent and unexplained losses across multiple games. These experiences are not isolated. Numerous public complaints on platforms such as HelloPeter and Trustpilot show recurring patterns, including: • Persistent losses without reasonable variance • Repeated technical errors such as “stage timed out,” “server error,” or “something went wrong,” often occurring when players are close to achieving significant wins or high multipliers • Difficulties with withdrawals after winning • Accounts being restricted, audited, or blocked without clear explanations • Generic customer service responses stating that issues are “escalated,” with no evidence of investigation or resolution Many players, including myself, are concerned that gameplay outcomes may not align with fair and transparent Random Number Generator (RNG) principles as required by South African gambling regulations. There is a growing belief among users that outcomes may be controlled or manipulated, particularly during bonus features, scatter rounds, or high-multiplier events. Hollywoodbets frequently attributes issues to third-party game providers, yet continues to endorse and profit from these providers. This raises serious concerns regarding accountability, compliance, and consumer protection. I respectfully request that the National Gambling Board investigate the following: Whether Hollywoodbets’ online casino games comply with approved RNG and RTP regulations Whether technical errors are being used to limit payouts or void winning outcomes Whether customer complaints are being handled in accordance with regulatory standards Whether players are being treated fairly and transparently, especially regarding withdrawals and account audits I believe this matter warrants regulatory scrutiny in the interest of protecting South African consumers and ensuring the integrity of licensed online gambling operators. I am willing to provide supporting evidence, including screenshots, account records, and references to public complaints, should they be required. Thank you for your time and attention to this matter. I trust that the Board will give this complaint due consideration.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply05 Mar 2026, 11:50
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets