Hollywoodbets & EGT Digital slot glitch – Refusing to credit verified win (***)

I am deeply disappointed with Hollywoodbets' customer service and their system's reliability. On 01/06/2026 at 19:10:56, while playing an EGT Digital slot game, the system experienced a blatant glitch and double-logged a single spin at the exact same second. One entry was logged as R0.00, while the second entry clearly showed my actual watermelon win of R145.80. The game server failed to pass the R145.80 win to my wallet balance. I have provided absolute proof to support, including the Game Session ID (***) and live screenshots showing the "Last Win" displaying R145.80. Despite opening ticket ***7, Hollywoodbets has missed multiple turnaround times and continues to send copy-pasted template responses telling me to "be patient" because they are waiting on the provider. It seems because the amount is R145.80, they assume a customer will just give up and let them keep the money. I want a senior manager to pull the backend transaction logs for Session *** and manually credit my missing R145.80 immediately. Do not reply to this review with your generic helpline number template; I am already using your email and live chat channels. Resolve the ticket.