JJ
Jasmin J
1 reviews | Active since Feb 2024
02 Feb 2024, 22:18
Hollywoodbets Debited my bank account without my approval
Hollywoodbets has taken money from my bank on the 18th and 27th December for 22 transactions I did not do. These transactions don't even reflect on my Hollywoodbets account. I've made numerous queries and escalated my query ***8 that was received by **** Matebese and received an escalation ticket ***7 by Sanelisiwe Khumalo but still no feedback! I want my R1565 that was *****ulently taken from my bank account! WHAT IS GOING ON! There were duplicate transactions as well. I suggest you all check your bank statements.
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
03 Feb 2024, 01:55Hi Jasmin
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply03 Feb 2024, 01:55
Official
Hi Jasmin
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's replyOfficial
04 Feb 2024, 10:03Hi Jasmin
Your query has been escalated to Customer Service Management Team. The team will be in touch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply04 Feb 2024, 10:03
Official
Hi Jasmin
Your query has been escalated to Customer Service Management Team. The team will be in touch..
Regards,
The Hollywoodbets Team
JJ
Jasmin J's updateReviewer Update
04 Feb 2024, 10:18By when do you think they'll be in touch because nobody has reached out the entire week. If I don't get feedback by today, tomorrow I will be going to the Head Office to demand my money
JJ
Jasmin J's update04 Feb 2024, 10:18
Reviewer Update
By when do you think they'll be in touch because nobody has reached out the entire week. If I don't get feedback by today, tomorrow I will be going to the Head Office to demand my money
JJ
Jasmin J's updateReviewer Update
16 Feb 2024, 21:18Still no response and what makes it worse is that I've been handed over to the Deposit SUPERVISOR and it's over a week and no feedback at all. I called today but she was on lunch and was told that she will contact me in 15min when she returns. Is everyone on holiday at HOLLYWOODBETS! I need to take this to someone higher at Head Office it seems
JJ
Jasmin J's update16 Feb 2024, 21:18
Reviewer Update
Still no response and what makes it worse is that I've been handed over to the Deposit SUPERVISOR and it's over a week and no feedback at all. I called today but she was on lunch and was told that she will contact me in 15min when she returns. Is everyone on holiday at HOLLYWOODBETS! I need to take this to someone higher at Head Office it seems