SM
Siphamandla M
1 reviews | Active since Jul 2018
04 Oct 2019, 17:39
Hollywoodbets customer service is getting worse everyday!!!
Hollywoodbets customer service is getting worse everyday. My sister registered on their portal, took bets and she won but now we cannot withdraw the winnings because she is required to send FICA documents. We uploaded those details and even sent them via email. They sent an automated SMS stating that they received the document. They have not activated the account until now. They have a Whatsapp platform where you can write a query but no one responds. That is a very bad customer service!! Why would you allow a person to bet they will have problems when it comes to withdrawing the winnings???
Account number is ***, number is ***
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Hollywoodbets's replyOfficial
07 Oct 2019, 12:42Hi Siphamandla
We’ve been trying to get in touch with you on your mobile number with the hope to assist with your sister’s account, however your mobile number goes straight to voice mail. We have also sent you an email to which we have not received a reply. Kindly please provide us with an alternative number we can reach you on or provide us with your sister’s contact details. You can respond to the emails we have sent.
Regards
Fanelesibonge and Devin
Hollywoodbets
We’ve been trying to get in touch with you on your mobile number with the hope to assist with your sister’s account, however your mobile number goes straight to voice mail. We have also sent you an email to which we have not received a reply. Kindly please provide us with an alternative number we can reach you on or provide us with your sister’s contact details. You can respond to the emails we have sent.
Regards
Fanelesibonge and Devin
Hollywoodbets
Hollywoodbets's reply07 Oct 2019, 12:42
Official
Hi Siphamandla
We’ve been trying to get in touch with you on your mobile number with the hope to assist with your sister’s account, however your mobile number goes straight to voice mail. We have also sent you an email to which we have not received a reply. Kindly please provide us with an alternative number we can reach you on or provide us with your sister’s contact details. You can respond to the emails we have sent.
Regards
Fanelesibonge and Devin
Hollywoodbets
We’ve been trying to get in touch with you on your mobile number with the hope to assist with your sister’s account, however your mobile number goes straight to voice mail. We have also sent you an email to which we have not received a reply. Kindly please provide us with an alternative number we can reach you on or provide us with your sister’s contact details. You can respond to the emails we have sent.
Regards
Fanelesibonge and Devin
Hollywoodbets