Hollywoodbets Continues to Reject Bank\-Authenticated Documents and Withhold My Funds**

I am genuinely at my wits' end with Hollywoodbets. I have never experienced such an exhausting, frustrating and unnecessarily complicated process just to access my own funds.

My account remains restricted, and despite countless emails, repeated phone calls and numerous attempts to comply with their verification requirements, I am still no closer to a resolution.

Hollywoodbets requested a bank statement reflecting the credit card transactions used to fund my account. I have explained repeatedly that my official monthly credit card statements are only generated on the 6th of each month.

I specifically contacted my bank, ***, to obtain an interim statement covering the relevant transactions. The bank provided me with an electronically stamped transaction history, which is the authenticated interim documentation available for that period.

THIS IS NOT SIMPLY A TRANSACTION HISTORY DOWNLOADED FROM MY BANKING APP. IT IS AN ELECTRONICALLY STAMPED DOCUMENT PROVIDED BY MY BANK.

I have submitted this document to Hollywoodbets. I have even provided screenshots of correspondence from *** confirming the documentation issued to me.

Yet Hollywoodbets continues to reject it as insufficient and has now informed me that my query has been placed on hold.

I am beginning to question whether anyone is actually reviewing the documents I submit or whether they are simply seeing the words "Transaction History" and automatically rejecting the document without considering its electronic authentication.

What exactly am I supposed to do?

Am I expected to manufacture a bank statement that has not yet been generated? Am I supposed to force my bank to issue a different document when it has already provided an electronically authenticated interim record?

I fully understand that financial institutions and gambling operators have verification obligations. I am not refusing to comply. On the contrary, I have gone out of my way to cooperate with every request.

However, there is a difference between conducting legitimate verification checks and repeatedly rejecting documentation without providing a clear, reasonable explanation or a practical alternative.

If the document is insufficient, tell me precisely WHY. Is information missing? Is the electronic stamp unacceptable? Is the problem simply that the document is titled "Transaction History" rather than "Bank Statement"?

I have spent countless hours following up, hundreds of rands on airtime, and an unreasonable amount of energy trying to resolve something that should not be this difficult.

Every interaction ends with another generic response, another escalation, another rejection or another delay. Nobody takes ownership of the issue. Nobody provides meaningful feedback. And meanwhile, my funds remain inaccessible.

It is remarkable how straightforward it is to deposit money into Hollywoodbets, yet accessing those same funds becomes an endless administrative nightmare.

I am exhausted, frustrated and genuinely at a loss as to what more this company expects from me.

I am requesting that this complaint be escalated to a senior representative who will actually review the documentation and correspondence I have provided, explain any specific deficiencies and urgently facilitate the restoration of my account so that I can withdraw my funds.

I do not need another generic apology. I do not need another promise that my query has been escalated. I need someone to take responsibility and RESOLVE THIS MATTER.

This has gone on long enough.