Hollywoodbets call centre service is really poor

I have been using the ownpay deposit option for a long time and many times and deposits always reflected immediately. On Wednesday I deposited the same way and money did not reflect. I sent through proof of payment from my bank and my hollywoodbets account page and phoned through and was told I must wait 48hours for it to reflect as it is a regular payment..I made a deposit again the same time same way and it reflected immediately and on the proof of payment from the bank for second deposit it says regular payment which is same as the first 1..so how is it possible 1 reflects and 1 I must wait 48hours for it to reflect. The consultant told me to wait even after I explained to her that it does not make sense as both deposits were made using same method and show same type and 1 reflects immediately so either the consultant there has no idea on how to rectify the issue or has been taught to say the same thing to anyone that calls. Poor service from Hollywoodbets..put people that can actually assist us when we call in as that's the least you do for making us wait so long to get connected to a consultant in the first place and then we get someone that cant help or does not know how to help us clients..