Hollywoodbets bad service nxn

I have deposited 50 rands on my account since from 29/06/2022 but still even now nothing is refleting in my account.They sad i must send proof of payment i did but nothing is happening.they gave me ref no ***. They have very very poor service.😒😒😒😒😒😒 .If can someone help me my account is 108237. My cell no *** .tnk you