HOLLYWOODBETS AT IT AGAIN!!!!

On the 12 April 2024 i bought free spins feature worth R50 (50 cents per spin) on the book of diamonds (under spinomenal) and then there was an error pop up, after the error pop up the game reloaded and my free spins feature was not there, so i lost my R50 and my free spins feature, i logged a ticket through chat, and today its been over a month, almost 2 months yet my issue is not yet sorted, being doing follow ups, chatted to different agents and always being the same thing again and again again and again, am i supposed to wait the entire year for the issu to be sorted? I was told the game is from the third party, funny enough i had almost similar problem with the very same third party game which was sorted in three weeks, Hollywoodbets please just give me my free spins feature from book of diamonds or return my R50, its been long overdue now