DM
Dumisani M

1 reviews | Active since Sept 2015

24 Nov 2016, 18:02

Hollywoodbets at boksburg

<p>I started liking hollywoodbets because it has many options to bet on, i love betting on soccer. But what happend today really shocked me, i spend the whole day selecting my teams and i choose my betting option "DF" then i went to play at boksburg next to eastrand mall. After standing in a long line and being possitive with my selections and my teams. when i got to the counter to play my selection this guy who is suppose to play my bets, tells me they don't have "DF", what is that. I told him that the option is there in their betting list as an option. But he said no. and called for another punter. Really I don't understand.</p>

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Replies (2)
DM
Dumisani M's update24 Nov 2016, 18:16
Reviewer Update

How can u have betting options, but when i want to play it u refuse. that is totally wrong and i am not happy.

Hollywoodbets
Hollywoodbets's reply25 Nov 2016, 09:28
Official

Hi Dumisani

Thank you for your feedback. We have sent this onto our Events Support team as well as the Operation team to contact you and get more information with regards to this event.

There will be occasions where markets are suspended or removed because there are either system issues, or there are actual problems with the betting for that market (betting is unstable/erratic). In these situations Hollywoodbets will suspend the betting. We attempt to make sure that our fixture list is always updated, so we need to find what match it was you were betting on where the error occurred. If it wasn't a system error, but bad service from our branch because they would not lay the bet for you, our Operations team will investigate this.

Our team will be in contact with you today, so please look out for our call/email.

Regards
Devin
Hollywoodbets