Hollywoodbets as always

I made a withdrawal on 30th of October 2024. Using Nedbank Sendimali, same time my withdrawal was rejected, I expected my money to be back in my Hollywoodbets account nothing, I chat to a consultant online, she tells me it will be reversed with 24hrs. Today it's been more than 24hrs. Everytime I chat with them they add more 24hrs. On top of 24hrs. Meaning thats the game they'll play until I give up. I want my money please, let's not rob each other. Give me back my money.