FM
Fouad M

1 reviews | Active since Jan 2013

25 Jul 2024, 16:02

Hollywoodbets are *******.

I purchased a Blu voucher valued at R87 on the 17 July 2024, through the Nedbank banking application. I received the voucher via sms and proceeded to the Hollywood bets site to redeem the voucher. Upon entering the redemption code, the page advised that the voucher is invalid. Proceeded to call Blu Voucher they then provided me wurh the serial number which I then gave to Hollywoodbets. Fast forward 8 days and guess what, Blu Vouchers confirmed that the voucher was redeemed by Hollywoodbets already on the 17 July 2024. Hollywoodbets still giving me the run around, making me wait on the call, cutting the call, promising that my account will be credited by 07:00 in the morning. Nothing still nothing.

0
Replies (2)
FM
Fouad M's update25 Jul 2024, 16:17
Reviewer Update
Geovani Peterson the manager from the Deposits department at Hollywoodbets is the manager currently responsible for resolving this issue.
Hollywoodbets
Hollywoodbets's reply04 Aug 2024, 15:31
Official
Hi Fouad, Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, The Hollywoodbets Team