Hollywoodbets and PayFast

I purchased a R100 betting voucher using PayFast which appears on Hollywoodbets accounts as one of payments methods . It’s has been day now and the voucher has not been loaded on my account i sent countless emails and messages on Facebook but nobody is willing to help and they are sending me from pillar to post. They are refusing to load or refund me From Ntombovuyo Zondani *** ***