CL
Chrizelda L

1 reviews | Active since Jul 2021

25 Jan 2022, 00:09

Hollywoodbets agents *****ing vouchers

Hi people I just want you to be aware that Hollywoodbets agents take ppl's vouchers... I've went to buy the voucher myself now they telling me it has been redeemed by another person on a betting site... I've sended this voucher to 8 Hollywoodbets agents cause every time I do a inquiry they give me a new email address on live chat so one of them used it yes they cont have their phones on the floor but they can write it down... They told me I'll be getting it 9am today after that they say I'm in the queue after that another one said I'm not in the queue now it has been redeemed by a person on a other betting site how's that possible don't you pay enough to ***** from people... Now I've seen it all and why I know on of the agents used the voucher is cause that slips cont be reprinted

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Replies (2)
Hollywoodbets
Hollywoodbets's reply25 Jan 2022, 09:38
Official
Hi Chrizelda

Your query has been escalated to our Customer Service management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets 
CL
Chrizelda L's update25 Jan 2022, 10:29
Reviewer Update
Good day... The Hollywoodbets agent told me to call flash yes I did... They say the voucher was loaded on betway by someone else I told the lady that I went to the shop both the voucher came home and still have the slip with me so nobody could've got hold of it only the agents at Hollywoodbets have the slip so how do you explain that... The flash agent is also confused now I want my flippen money back and you should investigate your staff... I'm dead sure the wrote it down and used it or gave it to someone else to use... Just give my money back since when you guys *****ing from costumers