HOLLYWOODBETS ABSA CASH SEND - NEVER GET PIN BUT FUNDS REDEEMED

Hi, i have been querying an Absa Cash Send Withdrawal since the 6th August 2025(reason for my query is that i never received the VOUCHER AND PIN since the 25th July 2025). Today i get some feedback after 6 days of escalating that this ABSA CASH SEND was redeemed in Dundee on the 4th August 2025. I Live in Durban, KZN. How the F*** was this redeemed in that area. No one from HOLLYWOODBETS can answer this question. How do i get my money back????? so guys becareful with Cash Send Withdrawals at Hollywood bets. You wont receive your voucher and pin and then mysteriously your funds get ****** from You!!!!!