Hollywoodbets a ****

After betting teatime yesterday I went to soccer betting and I played 3 tickets the first one was over R100 000 second one a little over R60000 the third was was few thousands and I only played like 18 games to 15. After teatime results were out when I check my tickets I noticed that the last 3 soccer tickets I played were removed on my recent bets, I went to bet history and they were removed from there as well this is not the first I loose tickets especially when there's a potential win. Hollywoodbets is a **** if you play many tickets they think you won't notice that they have removed some of your tickets or the winning ticket I want them to explain how did my 3 tickets disappear?