CT
Catherine T
1 reviews | Active since Aug 2024
19 Oct 2024, 13:25
Hollywoodbets
I made a withdrawal yesterday at hollywoodbets and only received one pin instead of two for absa cash send the lady who goes by Noxolo when I asked for assistance to resend the pin she told me about 48 hours of which I explained to her that I've already been approved for a withdrawal I'm only missing one pin! She said she send an escalation for it to be resend the pin never came. Today in the morning I send an email for assistance still no help. Last time an issue like this occurred I had to wait two weeks for my issue to be resolved. This is unprofessional
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Replies (3)
Hollywoodbets's replyOfficial
19 Oct 2024, 13:31Hi Catherine
Your query has been received by the Customer Service Escalations Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply19 Oct 2024, 13:31
Official
Hi Catherine
Your query has been received by the Customer Service Escalations Team. The team will be intouch..
Regards,
The Hollywoodbets Team
CT
Catherine T's updateReviewer Update
22 Oct 2024, 09:04Thank you hollywoodbets for responding and helping me out last time. But I have to say your email and chat center should be canceled as we get as little as zero help on those places. I've been chatting to a consultant this morning then she gave me a list to fill out about the issues I'm have,while I'm still busy doing that she closed the chat claiming no response how rude! And that isn't the 1st time that happened. I can wait for for them type a whole paragraph but they can't wait for us to reply and when I try to make a new chat it doesn't agree so we are only given only one chance per day to chat to a consultant. I had a query about a blue voucher I bout on a Friday blue said it was redeemed on hollywoodbets and hollywoodbets says it was never redeemed and blue said to take it up with hollywoodbets so now I don't know what to do
CT
Catherine T's update22 Oct 2024, 09:04
Reviewer Update
Thank you hollywoodbets for responding and helping me out last time. But I have to say your email and chat center should be canceled as we get as little as zero help on those places. I've been chatting to a consultant this morning then she gave me a list to fill out about the issues I'm have,while I'm still busy doing that she closed the chat claiming no response how rude! And that isn't the 1st time that happened. I can wait for for them type a whole paragraph but they can't wait for us to reply and when I try to make a new chat it doesn't agree so we are only given only one chance per day to chat to a consultant. I had a query about a blue voucher I bout on a Friday blue said it was redeemed on hollywoodbets and hollywoodbets says it was never redeemed and blue said to take it up with hollywoodbets so now I don't know what to do
Hollywoodbets's replyOfficial
22 Oct 2024, 09:21Hi, Catherine.
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply22 Oct 2024, 09:21
Official
Hi, Catherine.
Your query has been received by the Customer Service Escalations Team. The team will be in touch.
Regards,
The Hollywoodbets Team