CD
Christian D

1 reviews | Active since Sept 2023

18 Mar 2024, 08:22

Hollywoodbets ********

Hollywoodbets i want my money, since i lost my 96 spins and my money was deducted from my Hollywoodbets account due to your spinomenal spins error i was hopping you will grant me my spins since you said spinomenal is on unplanned maintenance, but now that you completely removed spinomenal from your platform, it's clear i will never get my remaining spins that was left from my 100 spins i bought, because i only got 4 spins from the 100 i bought, the remaining 96 vanished after the error code appeared while i was spinning, now all im asking is my remaining money to be refunded to my account,, when im doing followup im always told my matter is being escalated, but it never resolved, it was easy to deduct but its difficult to refund, just refund me my money that's all, you can't expect me to pay for your system error

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply18 Mar 2024, 11:40
Official
Hi Christian  Your query has been escalated to Customer Service Management Team. The team will be in touch. Regards,The Hollywoodbets Team
CD
Christian D's update18 Mar 2024, 12:03
Reviewer Update
thats what I've been told ever since i logged my complain, but no one is getting back to me about anything, just kept in the dark, i have to make follow ups myself and always told the same story over and over,, how many times you escalate a query before it gets resolved???