SG
Shannay G

1 reviews | Active since Oct 2022

14 Oct 2022, 10:12

Hollywoodbets

SOMEONE HAS TAKEN R3000 FROM MY ACCOUNT A MONTH BACK. WHEN I SPOKE TO A CONSULTANT NAMED ZAMA SHE TOLD ME THAT SOMEONE HAD BEEN PLAYING NO ONE HAS MY ACCOUNT OR PASSWORD. VIA TELEPHONIC CALL SHE TOLD ME THAT SHE WILL GET A RECORD OF THE IP ADDRESSES SHE ALSO TOLD ME SHE ASKED THE SUPERVISOR ON DUTY IF THEY COULD SEND THE IP ADDRESSES AND SHE SAID YES THEY ARE ABLE TO. SHE STATED THIS VIA A TELEPHONIC CALL AND ON EMAIL. I THEN EMAILED SUPPORT AND ANOTHER CONSULTANT BY THE NAME OF SIVE CELE RESPONDED STATING THEY DONT SEND OUT SUCH INFORMATION UNLESS THEY ARE COMPELLED BY THE LAW. ZAMA RESPONDED TO ME STATING THAT SHE ESCALATED THE REQUEST. SHE SENT ME A SCREENSHOT OF HER EMAILING HER TEAM BUT THERE WAS NO RESPONSE. UNTIL YESTERDAY SHE CAME BACK AND TOLD ME THAT THEY DONT DO SUCH REPORTS. SO SHE BASICALLY **** TO ME ALL THIS TIME. I WANT MY MONEY REIMBURSED.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply17 Oct 2022, 16:16
Official
Hi Shannay

Your query has been escalated to our Customer Service management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets