MM
Mzwakhe M
1 reviews | Active since Dec 2023
30 Dec 2023, 15:28
Hollywoodbet does want to pay when we win
I deposited my Hollywoodbet account on the 27th of December and I then place 2 bets , the other one was for R50 and the was less than R1 and I won in both tickets but the only result that appears was the ticket that has the amount which was less than R1 but other one is still saying it pending up until now… I called several time, and their response is that there are escalating the matter into the withdrawal department. I am getting the same response even after depositing another R100 and won again.
They give back the money I deposited if they don’t want us to win.
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Replies (3)0
Replies (3)
Hollywoodbets's replyOfficial
30 Dec 2023, 16:01Hi Mzwakhe M
Your query has been escalated to our Customer Service management team. The team will be in touch.
Regards,The Hollywoodbets Team
Your query has been escalated to our Customer Service management team. The team will be in touch.
Regards,The Hollywoodbets Team
Hollywoodbets's reply30 Dec 2023, 16:01
Official
Hi Mzwakhe M
Your query has been escalated to our Customer Service management team. The team will be in touch.
Regards,The Hollywoodbets Team
Your query has been escalated to our Customer Service management team. The team will be in touch.
Regards,The Hollywoodbets Team
Hollywoodbets's replyOfficial
02 Jan 2024, 08:57Hi
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply02 Jan 2024, 08:57
Official
Hi
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
MM
Mzwakhe M's updateReviewer Update
03 Jan 2024, 13:24The only thing that Hollywoodbet did is to pay on the 31th of December one ticket of which I played on the 27th of December but they left that of the 28th of December pending again… And it embarrassing that they called yesterday to tell me that they have paid while they did not pay all of my tickets….
MM
Mzwakhe M's update03 Jan 2024, 13:24
Reviewer Update
The only thing that Hollywoodbet did is to pay on the 31th of December one ticket of which I played on the 27th of December but they left that of the 28th of December pending again… And it embarrassing that they called yesterday to tell me that they have paid while they did not pay all of my tickets….