Hollywoodbet cash out option payout

I was so disappointed with the query I raised with Hollywood the assigned someone to help me who was explaining things and there this Rude supervisor who was handed to help me who told me I can’t expect payment on systems error I won’t get paid any money I must just live with it instead offered me Lunch how low does this guy take me for it’s their system that malfunctioned not my error. Issues was not resolved and feel like it’s their way or u butt out of their betting side