1 reviews | Active since Jul 2016

24 Nov 2018, 14:54

Hollywood ripped me off

Yesterday 23 November 2018 it was Black Friday I get an SMS about the Black Friday special says you get 20% on your deposit into online betting account.

On the time I was having a spare 1000 rands I decided to go to the nearest ATM I deposit that money and then on my account I received 1200 rands include the 200 rand bonus.

On that day I placed few bettings about 20 rands. On the next morning 24 November 2018 I wake up and I check my account I noticed that's my 200 rands bonus vanished now I'm left with 980 rands. I was very angry about why they do that. I tried to withdraw 900 rands as instant payment to the ATM. I tried the whole day trying to get my money back but it was bouncing back to my online account I tried to call the call centre I spoke with the other lady on-call she told me that I have to use hole money I have deposited because I can't get it back. I told her that that is my money I understand about that unfair 200 rands bonus they used fishing us.

I still have all those telephone recordings and I'm going to file a complain on the national gambling board.

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply26 Nov 2018, 10:37
Official
Hi Phumelane
Thank you for this feedback.
We have sent this onto our team and asked them to address it urgently.
Our team will contact you today and provide feedback as soon as possible.
Regards,
Devin
Hollywoodbets