1 reviews | Active since Mar 2009
HOLLYWOOD REFUSES TO PAY ME AFTER THEIR SYSTEM MALFUNCTION
I'm extremely disappointed with the service I received from Hollywoodbets.net. On June 12th, I placed a bet for the tea time draw, but their system inexplicably showed that I had placed a bet for June 13th instead. Despite the fact that their system doesn't allow bets for the next day until the current draw is complete, they refuse to take accountability for the obvious system malfunction.
I've been trying to resolve this issue for 9 days, and the response from their customer service team has been robotic and unhelpful. The following representatives have refused to assist me, instead repeating the same message that I played for the 13th:
- Thobile Mtshali - Ncamisile Z - Thabisile K - Nokubonga N - Kholiwe L - Innocent - Sudesh
It's clear that these representatives are not empowered to resolve issues or take ownership of the company's mistakes. I'm frustrated and disappointed that a betting platform can't even get the basics right. I expect better customer service and accountability from a company that handles people's money. Until they improve their service, I would advise others to think twice before using Hollywoodbets.net. i have bettedon this site for more than 10 years and this is how i get treated.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided is due course.
Regards,
The Hollywoodbets Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided is due course.
Regards,
The Hollywoodbets Team
I'm still waiting for the screenshot you promised, showing that you can bet on the 22nd, 23rd, and 24th over the phone. Instead of providing evidence, I'm getting more excuses. I want a step-by-step guide on how to access OTHER_DRAWS, which your developers recently added. Don't bother sending **** screenshots; I have a recording of how your system works, and attempting to deceive me will only harm your case.
It's clear that your team is not taking this issue seriously. When I reported this on HelloPeter, I listed the *********** representatives who failed to assist me, including Thobile Mtshali, Ncamisile Z, Thabisile K, Nokubonga N, Kholiwe L, Innocent, and Sudesh. Now, I'm getting calls from the same *********** people with false information.
I'll continue to post reviews on HelloPeter until this issue is resolved, and you take accountability for your system's malfunction. As an elderly lady, I'm not afraid to speak out about the emotional distress this is causing me. You're playing with fire, and I won't back down.
Either take responsibility for your mistake and compensate me accordingly, or face the consequences. I'm not looking for a fight, but I won't be silenced. The headlines write themselves: "HOLLYWOOD REFUSED TO PAY AN ELDERLY LADY FOR SYSTEM MALFUNCTION."
I'm still waiting for the screenshot you promised, showing that you can bet on the 22nd, 23rd, and 24th over the phone. Instead of providing evidence, I'm getting more excuses. I want a step-by-step guide on how to access OTHER_DRAWS, which your developers recently added. Don't bother sending **** screenshots; I have a recording of how your system works, and attempting to deceive me will only harm your case.
It's clear that your team is not taking this issue seriously. When I reported this on HelloPeter, I listed the *********** representatives who failed to assist me, including Thobile Mtshali, Ncamisile Z, Thabisile K, Nokubonga N, Kholiwe L, Innocent, and Sudesh. Now, I'm getting calls from the same *********** people with false information.
I'll continue to post reviews on HelloPeter until this issue is resolved, and you take accountability for your system's malfunction. As an elderly lady, I'm not afraid to speak out about the emotional distress this is causing me. You're playing with fire, and I won't back down.
Either take responsibility for your mistake and compensate me accordingly, or face the consequences. I'm not looking for a fight, but I won't be silenced. The headlines write themselves: "HOLLYWOOD REFUSED TO PAY AN ELDERLY LADY FOR SYSTEM MALFUNCTION."
i would like to speak to Thabile's boss !!!
i would like to speak to Thabile's boss !!!