Hollywood needs to be investigated

Dealing with customer services for the past 3 weeks it's pathetic everytime I call no feedback and they escalated the matter again and again on the 27th of February 2024 I did a withdrawl for r1100 and r400 with fnb ewallet however it did not give me the option for hollywood ewallet to create the pin so I called up and asked for a reversal back into the account it was said its processed and since that day no one knows what's going on why its not processed and the agents are rude cutting the calls ending the chat whilst chatting to them its sad to say we must beg for our own money all bull****