Hollywood ****med me

On the 01 may 24 my brother bought a voucher for 200 for me on his ShopRite money account. It was a Hollywood voucher and tried to load it and it kept giving me an error message "invalid voucher no" at first we thought it was a network error but the money was deducted from his account so he bought another voucher for 50 just to see if it was the voucher or the network but the 50 one went through I contacted Hollywood customer service via chat and sent all the necessary information and the 1st agent that I spoke to said it was a system error and that I should try again in 2 to 24 hours. 2 days went by and I still couldn't load the voucher. I reached out to them again and this agent said I must try to load it via used and I did that but still with no luck. He said he logged a query and gave me a reference number which was ***6 and that it should be resolved in 24 hours. Another 2 days went by and still no feedback from them. I called and called and called and using the same reference and I kept getting the same story up until I gave and that was in may. Every now and again I try to load the voucher but still no luck. This morning I decided no I have spent so much money on Hollywood but they still didn't bother to come back to me regarding my issue so I contacted them again and the unfortunately to my bad luck I got through to a rude *********** agent by the name of Babongile who said she couldn't pick up my reference which I had no problem with it since may eventually when I sent her a screenshot of the agent who gave me the reference and told after going back and forth with her she said she has escalated the issue and will get a response within 24 hours. I then asked her how did she managed to do that and she said she used the reference number and then asked how come because we have been back and forth and you said you can't assist because the reference was wrong and she ended the chat and cut me off I had to wait in the queue again for another agent who told me the same story that my issue was escalated and I told her that I'm accepting it because I have been patient since may and still nothing she was also very annoyed with me and I even had to tell her that this is my money and I have not received feedback from them since may and that I'm not going to wait anymore she asked for my number and said her manager is going to call. I never received that call and she also hung up on me. Please can someone assist me with reporting this to the gambling department because I have provided all the information the was required but clearly they are not willing to fix this and after the appalling service iv received I'm willing to fight this till the ***s come home