HOLLYWOOD IS RUNNING A ****!!!

Are you planning to respond to my initial complaint made on the 11th of November 2022? or will you continue to pick and choose who you want to respond to???

I am extremely disappointed at the service received from HB in the past weeks. On the 10 Oct 2022, I loaded two vouchers which totaled to R 100.

From this time up until the 23 Oct 2022 I played and won R 2500 (GRADUALLY). I then tried to withdraw on the 23 Oct 2022 and was declined by Siphesihle Mbh for "WITHRAWAL AGAINST DEPOSIT". Please bear in mind that I DID NOT LOAD ANY DEPOSIT other than the ones done on the 10 Oct 2022.

I decided to continue playing and, on the 04 Nov 2022, attempted another withdrawal for R 3000.00. My withdrawal was declined stating "TURNOVER RULES NOT MET".

I did not understand this and played again and WON. On the 06 Nov 2022 I attempted another withdrawal for R5000.00 and was DECLINED YET AGAIN!!! Stating TURN OVER RULES NOT MET AGAIN?????

I went into Alberton Branch on the 06 Nov 2022 to enquire as to why I am receiving this ERROR. The consultant contacted the Withdrawals Line and spoke to someone who in my opinion is ***********. This agent advised that I would need to play half of my winnings away to do a withdrawal. I HAVE NEVER HEARD OF SUCH A RULE IN THE GAMBLING INDUSTRY, DEFINATELY A **** YOU ARE RUNNING!!! So, even though I gradually played and won you want me to give you R 2,500.00 before I can get the other half??? PLEASE I REPEAT I HAVE BEEN PLAYING AND I HAVE BEEN WINNING. SO NOW I HAVE TO FORCE MYSELF TO LOSE TO GET HALF OF THE MONEY OUT???

Also, the consultant called in again to speak to a different consultant, and she confirmed that the system cannot see the winnings, so it looks like there is nothing to withdraw. Her name was Mimi Mchunu. She said that she would mail BET SOFTWARE to assist with extracting the transactions reflecting the winnings and thereafter get the issue resolved. I havent heard any confirmation from her that the matter has been resolved since?

Also your so called withdrawals and support email addresses, they are a useless method to try and get ahold of someone to help. You just get an out ZENDESK Acknowledgement and that's it. Now I am sitting with the transactions list sent by Lindelani Mpontshane. I also have the full record on the website, including my deposits and attempts to withdraw. Are you going to assist and get this sorted asap because I will not be playing MY WINNINGS RIGHTFULLY AWAY. I REFUSE TO. My next step is to approach the Gambling Board for assistance.