hollywood failing to open an account

am here trying to open an account am having a hard the someone just send me message for self exclusion like whats really goining on with this company if tey do not want people to register they just need to other compines operates the names of people who were assiting me are Sinenhlanhla X who is talking about self exclusion and Simangele Magubane who is saying my picture is not clear am really disapointed by this service