Hollywood does want to pay my R100

Hi..l a customer of Hollywood bets for more than 4 years. I have been playing and winning with them and l have never had withdrawal issues. On the 24 of January l was playing Hot fruit and l won a small amount and l withdrawn a R100 through Instant withdrawal an email came through verifying my withdrawal request but an sms with with withdrawal voucher and pin never came through. I have queried with them inform of emails they told me my matter will be attended. I kept emailing them the only response they were good at was l must submitt my details and l did exactly that. I even called them but still nothing was done. Today is the 10th of February but l have not received that sms. On Tuesday they sent me an email saying the voucher has been redeemed where by l have never received that sms. Please tell them l want my R100 its a small amount but l want it. What triggers me the most is l have withdrawn using the same method a few days before the 2th and they were succesful. My details are: Ntobeko Langa Contact. : *** Email. :***