Hellopeter
Share Your Experience
QN
Qhawe N

1 reviews | Active since Aug 2017

14 Oct 2019, 09:19

HOLLYWOOD DEPOSIT NOT REFLECTING

Hi,

I am very disappointed with the service I got from hollywood bets, I deposited money on the 8 October 2019 and that deposit ddnt appear same time like it usuall does, the following day I sent a message to report my case and I was told to send proof of payment for the funds to be allocated, I then sent proof of payment then they told me the money was credited on my account then I told them that No money appeared as they claim... then this agent told me they cannot assist me....I am just wondering if there is a system error on their side then it becomes my problem if I lose money like this? This qualifies Hollywood to be a ****!

VERY VERY POOR!!!!!

0
Replies (5)
Hollywoodbets
Hollywoodbets's reply14 Oct 2019, 10:56
Official
Hi Qhawe
I have passed this message onto our Deposits manager, and have asked them to investigate this asap.
Regards
Devin
Hollywoodbets
Hollywoodbets
Hollywoodbets's reply14 Oct 2019, 12:29
Official
Hi Qhawe
Our team informs us that the deposit was indeed credited to your account. You also had a winning bet on the day. Our team has emailed you a screen shot of all the transactions on your account as proof.
Thank you
Devin
Hollywoodbets
QN
Qhawe N's update14 Oct 2019, 12:47
Reviewer Update
Thanks for your feedback.... I will assume that its me who was not aware when this money was credited but I always monitor and i am aware of what is coming in/out.

I would appreciate if there is a way to deal with the delays for the money to reflect because it cause such problems.....Truly speaking I still believe the money didn't show on my side.
Hollywoodbets
Hollywoodbets's reply14 Oct 2019, 13:28
Official
Hi Qhawe
We can recommend that you please only use your Hollywoodbets account number as the reference. When you do not, we then need to credit your account manually once we receive proof of payment.

I see you don't believe the money is showing, but we did send you a screen shot showing it. You can also go to your ACCOUNT, click on BET HISTORY, click ALL TRANSACTIONS, and click submit. You will see the journal entry there.

If you are using Capitec bank, there will be delays in EFT's being instantly credited - because we do not have an account with Capitec, and it will be different bank transfers. However if it is from FNB to FNB for instance, it will be instant should you use only your account number as the reference. Please also look it our other deposit options, including Credit Card, SID, PayFast, Peach Payments and others.

Thank you
Devin
Hollywoodbets
QN
Qhawe N's update14 Oct 2019, 14:55
Reviewer Update
I understand, the way I transferred this money is exactly the same way i have been depositing money in my account.... you can check my last 100 deposits, so thats why I said i will just accept this as is, I have realized that also your system had some issues last week and those issues are still there since now when I check my bet history the system responds different.....My issue was that money was credited on my account manually on the 9/10/2019 thats according to your system but that money did not appear on my end!!!, i reported this on the same day of the deposit then I was asked to send proof of payment then i manage to send it only two days on the 10/10/2019.... but i was told to be patient then all of sudden I am told that money was deposited manually even before i could send the proof of payment.