Hollywood call centre are clueless

The call centre customer service is a joke. Been from durban living near it I'm ashamed to say that a big business like this has such poor management of their agents. I work I'm operations in a huge call centre and I can say that hollywoods cs is taking a micky. Almost a month to upload ID. Agent says no managers work nights call in the morning. They cut the call on you. They don't know answers to anything. They argue with you. The webchat is even more pathetic ask them a question like how to deactivate an account they just deactivate it and says it's my request. When I ask to reactivate it their response is " no I will not" I quote them here. To the call centre management team go see the cx staff how they behave. I will join bet way now damn.