Hollywood Bets - Your customer care and service agents disappoint once again

i PREVIIOUSLY posted regarding the issue around always being problematic when wanting to withdraw. I was contacted by a senior person in the company and he explained the issues to my satisfaction, so well done. However, once again very upset. I decided to look at other online casinos and prefer to only be a member of one at a time so I requested that my account be closed. A ticket was generated but it takes at least 24 hours for it to be actioned. I tried some other online casinos, and was disappointed by the variety of machines and so in less than 24 hours i asked that my account be reinstated(actually not canceled). I continued to play quite happily and then suddenly my account is locked saying no longer active. I contacted their support, and had to answer some questions relating to self exclusion or gambling addiction. I found this quite demeaning but was informed there was no other way, so I answered all the questions. I was informed that it would be active within 24 hours. Predictably it was not and so I sent an email to their support, with previous email saying do not close my account. I was emailed by Huncho Ngcongo, to inform me that my account will be closed for one month. Clearly he did not even bother to read what i had said at all. I sent him 3 subsequent emails to ask him to explain without any response.

I recognise that I had changed my mind but surely I can expect a customer centric environment where people actually are interested in what their customers have to say. For myself, any choice in a service or service provider is strongly influenced by the responsiveness of their customer service agents. This is a typical example of policy without exception and no interest in the client. So be warned any punters wanting to have some fun on Hollywood do not expect any customer centric service.