Hollywood bets treats patrons as they don't matter

I bought a bonus on one of the slots for R40, the online slot malfunctioned and an error screen came up saying that this cannot be processed at this time, thinking that it wasn't minused from my balance, I went out of the screen and returned to the lobby. But the wager was taken off my balance. I spoke to a consultant who initially didn't believe me. She wanted proof of the error screen, which I never had. After a few back and forth between us I told her to please check the whole history since I logged in, and she saw that there was a R40 missing. She logged it and gave me a ref number. Fast forward 1 week later, nobody has contacted me regarding this and each time I ask I get told the same thing, we are awaiting feedback bla bla bla. R40 may not be a large amount and I may not be one of their bigger staking clients but I also deserve to be treated as if I mattered. There are many many other online casino sites that I can spend my money at.