Hollywood bets TAKES VOUCHER but DO NOT CREDIT amount to account.

Been waiting three days now to have a voucher issue resolved. I deposited x amount via 1 Voucher on Sunday night. Hollywoodbets site did not accept the voucher due to a system error. On Monday I tried loading the same voucher to Hollywoodbets. The hollywoodbets system informed me that the voucher has been redeemed, however the money was never credited to my account. For the last three days I have been trying to get this resolved. I am repeatedly given new reference numbers from different agents and being told the situation has been escalated to relevant department. Clearly the issue gets dropped the moment the agent leaves the chat window. This morning I call the help line and go through the options menu. The moment I am supposedly connected to an agent the call gets disconnected.... I have called 1 voucher and they assured me that the voucher was loaded to Hollywoodbets. Hollywoodbets did not credit the voucher amount to my account. Never had this happen to me at any other casino site. And now Hollywoodbets treat my like I am trying to log a used voucher....