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Elmarie S

1 reviews | Active since Nov 2018

16 Jan 2024, 08:00

HOLLYWOOD BETS S.T.O.LE MY MONEY 33 Days Ago!

Hollywood Bets is ******ING From people.

On the 15th of December and 22 December I bought games and Holiwood Bets Took the money and never gave me any free spins the website kicked me out till main menu and when I went back into the games it showed me an error. I reported this and sent screenshot and everything of the errors! So this is day 33 and still nothing has been done they make up excuses and lies when I call, email and live chat with them so a few days ago I received an email with The statement and the betting activity asking me if anything looks fami**** so I had a look at it and guess what on my statement all my vouchers didn't even show and I mean almost all of them! Then the betting activity doesn't even correspond with the website history also I checked the screen shots that I provided them after the incedunt took place the Times doesn't even match theirs my screenshots was accurate because I bought the games on the 15dec and on the 22 December the 22 it doesn't even show a proper history also the 15ths history shows on the 14th I did inform Hollywood bets with all info screenshot history records etc since they have sent me the last email they don't care to investigate further or give feedback nor to give me the games or money! Holiwoodbets is ******ing peoples money this way I suggest when playing their don't give them an opportunity to take your money when buying games also boycott them they do not value their customers at all! #Ticket ***5

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Replies (9)
Hollywoodbets
Hollywoodbets's reply17 Jan 2024, 09:14
Official
Hi Elmarie 
 
Your query has been escalated to Customer Service Management Team. The team will be in touch.
 
Regards,
The Hollywoodbets Team

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Elmarie S's update17 Jan 2024, 09:56
Reviewer Update
34 DAYS AND ALL YOUR LIVE CHAT PEOPLE SAY IS NO FEEDBACK!
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Elmarie S's update17 Jan 2024, 11:08
Reviewer Update
STILL NO ONE CONTACT ME YOUR LYING
Hollywoodbets
Hollywoodbets's reply18 Jan 2024, 06:28
Official
Hi Elmari Snyders, Your query has been escalated to Customer Service Management Team. The team will be intouch.. Regards, The Hollywoodbets Team
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Elmarie S's update18 Jan 2024, 10:52
Reviewer Update
still no one had contact me i am the only one who keeps in contact but holiwood bets doesnt reply on my email and live chat is useless as the representatives makes up excuses and lies i have waited now 35 days and still this issue is not resolved every time i contact holiwood bets theirs more lies and excuses they do not even have the decency to contact me if i contact them the only thing they can tell me is wait till its resolved in 24-48 hours still 48 hours passed every second day and the same excuse is used now for 35 days straight AND STILL HOLIWOOD BETS DOESNT CONTACT ME AT ALL I HAVE TO CONTACT THEM THE WHOLE TIME !
Hollywoodbets
Hollywoodbets's reply19 Jan 2024, 11:04
Official
Hi Elmari, Your query has been escalated to Customer Service Management Team. The team will be in touch. However, in the waiting process, may I ask that you provide us with the time and date that you made the purchase together with the names of the games. May I also ask that you send through any screenshots that you may have as well please. Regards, The Hollywoodbets Team
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Elmarie S's update19 Jan 2024, 17:07
Reviewer Update
i have already send screenshots dates etc everything numerous times i also mailed yet again today and still no one assists!
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Elmarie S's update19 Jan 2024, 17:14
Reviewer Update
also my ticket was closed today and i didnt get feedback what so ever ticket 20 43 68 28 for that same problem and still no one contacted me whatsoever s honestly i do not think holiwood bets actually wants to assist they just dont want to give the money back or the games!
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Elmarie S's update23 Jan 2024, 14:27
Reviewer Update
That's what your saying the whole time and when I give you the information you just cover it up and don't care further this was a cover up since the start when you Stole my money all 3x time and now I'm just making sure holiwoodbets customers knows how ******* holiwoodbets is stole not just once but three times my money and now all off a sudden when I tell holiwoodbets that my betting history is incorrect and incomplete they still have a story I have received the first betting activity and now a second one from holiwoodbets and guess what its tampered with not even matching the first betting history so this is only a cover up to not give me my money or free spins