Hollywood bets *****s voucher worth R200

I bought a R200 Blu Voucher Sunday morning just before 02h00 at the Sasol Garage in Margate Kzn. Just after 03h00 I loaded it on my Hollywood Bets account and got a message saying it's invalid. Tried 5 more times. Invalid. I then contacted Blu Voucher support via the WhatsApp number on my voucher receipt. They confirmed it was redeemed at 03h02. And I must ask Hollywood Bets to sort it out. Was busy with Hollywood bets till 04h00 on a phone all on my own expense. Was on the phone again last night for over 40mins my own expense. It's now more then 24hrs, still no feedback, No money of my voucher that I paid for, loaded and Hollywood bets was at fault for failing to load it to my account but the did redeem it. It's like they are allowed to ***** your money and then you must wait up to 48hrs to hopefully get it back. The help and support call centre can't do anything accept escalate your problem. Mine has been escalate so many times now, I'm sure it's close to heaven. Call centre can't phone the relevant department that must sort it out. Only mail them. They are so full of stories. I mean, go to a casino, put R200 in the machine, and let it not load, u get a attendant out within 2 min of hitting the service button and within minutes your problem is solved. The will never tell you..... "sorry you must wait now 24 to 48 hours to get your R200 back" And the Call Centre Agents can very quickly tell you to mind your language... They don't worry how frustrated and ****ex off you are, you must just stay calm and eat up the bull**** they feeding you.