Hollywood bets rip you off,and blame the server

I am extremely frustrated with hollywoodbets,I have been trying for almost two hours on spina zone games,I had the free spins and know I can't access the game on my mobile ,it tells me to return to lobby,service is extremely pathetic as a consultant takes 2400 seconds to chat to you,that is 40 minutes if there is a server problem don't allow your customers to deposit cash,it seems like there are no issues with server,its a way to ***** your customers over, why during free spins there is always a problem