Hollywood bets rigged jackpot race

i am gambler. fullstop. I am not a sore loser gambling is a risk but in all my life i have never been so disgusted with hollywood bets. In a jackpot race i took almost a 1000 spins with no results did i forget to mention its was jackpot race. I am struggling to see how this game is not rigged and the worst thing is Hollywood best tells me i should send ticket numbers of all 1000 games before you they can assist me so.... ****** and given the run around