Hollywood bets /Port Elizabeth

I recently won money on Hollywood bets playing blackjack,when i tried to withdraw it took me to the FICA website.it says that you must upload your ID, passport,or drivers licence.tried my 🆔 but when i took my selfie afterwards it says they dont match,then i tried my drivers licence which i just got recently and again selfie don't match either .i went to their branch in govan mbeki ,Port Elizabeth nobody was keen to assist me they argued whose going to assit.finally somebody by the name of Nombulelo did but her concentration was on something else.i explained my situation,she just told me i must go and do a new ID.how messed up is that,you deposit your money hustle free but withdrawing there are issues.They just want you to keep betting until you lose all those winnings