LvdS
Liane van der Spuy
1 reviews | Active since Dec 2025
23 Jan 2026, 10:00
Hollywood bets payout issues continued
FICA issues AGAIN. Was resolved after a day at hone affairs now an issue AGAIN. Odd that you can spend over 100k and but come cash out its an issue. Staff are terrible and reduse to listen. I have legal home affairs docs but Hollywood bets looking for a way out . If not resolved I will move to another site ( no such issues there )
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Replies (9)0
Replies (9)LvdS
Liane van der Spuy's updateReviewer Update
23 Jan 2026, 11:03As usual agents only have one way. I have a green ID book and a temp. No problem depositing only paying out. Absolutely lost for words with my interaction.repeating the same thing over and over . Could pay out and accept tens of thousands now an issue. Making sure all aware of the fact that nothing can be escalated or solved
LvdS
Liane van der Spuy's update23 Jan 2026, 11:03
Reviewer Update
As usual agents only have one way. I have a green ID book and a temp. No problem depositing only paying out. Absolutely lost for words with my interaction.repeating the same thing over and over . Could pay out and accept tens of thousands now an issue. Making sure all aware of the fact that nothing can be escalated or solved
Hollywoodbets's replyOfficial
23 Jan 2026, 11:09We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply23 Jan 2026, 11:09
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
LvdS
Liane van der Spuy's updateReviewer Update
23 Jan 2026, 11:13I have received to calls please get someone who can assist to call me. 2 legal docs and over 100 thousand rand deposited since decemeber....customer retention much?
LvdS
Liane van der Spuy's update23 Jan 2026, 11:13
Reviewer Update
I have received to calls please get someone who can assist to call me. 2 legal docs and over 100 thousand rand deposited since decemeber....customer retention much?
LvdS
Liane van der Spuy's updateReviewer Update
23 Jan 2026, 13:12Still awaiting escalation. Your internal systems can surely not override the legislation in terms of documents. You take easily but now pay out as you see fit. I will not stop so I ask nicely ....release the balance of my money please
LvdS
Liane van der Spuy's update23 Jan 2026, 13:12
Reviewer Update
Still awaiting escalation. Your internal systems can surely not override the legislation in terms of documents. You take easily but now pay out as you see fit. I will not stop so I ask nicely ....release the balance of my money please
LvdS
Liane van der Spuy's updateReviewer Update
24 Jan 2026, 09:34What a joke ! So unless your ID photo looks exactly the same as you do do after 15 years its a no go. Cam buy a house but not cash out with my doc. How can a business that TAKES so much money only have call centre agents who are essentially parrots. Starting to wonder ...... social media impact coming.
LvdS
Liane van der Spuy's update24 Jan 2026, 09:34
Reviewer Update
What a joke ! So unless your ID photo looks exactly the same as you do do after 15 years its a no go. Cam buy a house but not cash out with my doc. How can a business that TAKES so much money only have call centre agents who are essentially parrots. Starting to wonder ...... social media impact coming.
Hollywoodbets's replyOfficial
24 Jan 2026, 09:57We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply24 Jan 2026, 09:57
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
LvdS
Liane van der Spuy's updateReviewer Update
24 Jan 2026, 09:58Sure. Just to tell me the same thing over and over. Call me when I cash out
LvdS
Liane van der Spuy's update24 Jan 2026, 09:58
Reviewer Update
Sure. Just to tell me the same thing over and over. Call me when I cash out
LvdS
Liane van der Spuy's updateReviewer Update
24 Jan 2026, 10:09Call received. Now hollywood bets automated parrots have decided that my green ID book is not valid. I dont recommend anyone open themselves to this absolutely non customer focused nonsense.
LvdS
Liane van der Spuy's update24 Jan 2026, 10:09
Reviewer Update
Call received. Now hollywood bets automated parrots have decided that my green ID book is not valid. I dont recommend anyone open themselves to this absolutely non customer focused nonsense.
LvdS
Liane van der Spuy's updateReviewer Update
25 Jan 2026, 13:13Still no escalation. Last call I had to hang up in the agents ear as they have now decided my Green ID is not valid. Please dont let call centre agents call me again and like she said I can make a scene and go public I must do what I must do. Good thing all this noise in the media around online gaming ..... Will be easy to blow this up. Just cash me out is all I want as you have a few times since this started .
LvdS
Liane van der Spuy's update25 Jan 2026, 13:13
Reviewer Update
Still no escalation. Last call I had to hang up in the agents ear as they have now decided my Green ID is not valid. Please dont let call centre agents call me again and like she said I can make a scene and go public I must do what I must do. Good thing all this noise in the media around online gaming ..... Will be easy to blow this up. Just cash me out is all I want as you have a few times since this started .