Hollywood bets not paying out winnings

Hollywoodbets is a multi million rand enterprise but do not honour there bets and clients i placed a bet yesterdat morning it won the money reflect into my account last night i tried a withrawal through fnb ewallet it declined due to fica i then went to a branch i tried another withdrawal theres no funds im my account i called costumer care with no help why has my winnings be revesed?