Hollywood bets is ******** me

On the first of December 2022 I deposited an amount of R3300 to my account I played and all of a sudden there was loadshedding and I decided to withdraw the cash at tht stage my balance was To 3500 I withdraw and after an hour I noticed the money is not credited to my bank account whn I check the status of the withdrawal it said rejected by bank client bank was offline I contacted them as the funds was not credited back to my Hollywood account after several calls of being told it will be credited I spoke to Nick who was said to be a senior manager and he said my funds will b in my account within 48hours it's been over 48 hours still no money when I contact them thy don't have an accurate answer besides our it department is investigating and you not the only client