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AvdM
Annalie van der Merwe

1 reviews | Active since May 2016

12 Oct 2024, 14:38

Hollywood bets is not ethical.

I keep on loosing games and money as there are always an issue. You cannot make any progress becaue of the following reasons:

1. I can't complete games because of server down. 2. My deposit does not show 3. Bet cannot be paced (4815) 4. Authentication error(4703) Close the game and try again. 5. Operation cannot be executed (4816) 6. Bet cannot be placed (4815) - There was money available to place the bet. Eventhough there was money. I do not see this is legal or fair, ax I am ALWAYS in the losing end. If I try to contact chat agent, they tell me to clear browsing data. I have send them screenshots that there ae no data to be cleared and then I get disconnected from a chat.. Since last night they had issues with depositos. And still they encourage people to make deposito's or "Top Up"eventhough they know they cannot provide a service. This in not ethical.

0
Replies (8)
Hollywoodbets
Hollywoodbets's reply12 Oct 2024, 17:25
Official
Hi Annalie, Your query has been received by the Customer Service Escalations Team. The team will be intouch. Regards, The Hollywoodbets Team
AvdM
Annalie van der Merwe's update13 Oct 2024, 10:51
Reviewer Update
So I waited for more htat 20 hours and MY money was eventually allocated to my account. I then wanted to withdraw my money and close the account. Hollywoodbets DID NOT WANT TO. Ihad to play the R520. So I played and got 12 free spins for R520. The customer care advisor just said I must go and read the Terms & Conditions.
AvdM
Annalie van der Merwe's update24 Oct 2024, 08:49
Reviewer Update
So according to The Customer Team they would look into my query and give me feedback. People this is 13 days later and I still had NO RESPONSE except for a confirmation that my query was escalated.
I now understand all this complaints on Hello Peter. Hollywood bets are truly patetic!
Hollywoodbets
Hollywoodbets's reply24 Oct 2024, 08:56
Official
Hi Annalie Your query has been received by the Customer Service Management Team. Please send through your Cellphone number along with your full names via email to csescalations@hollywoodbets.

Net and we will gladly assist you further. Regards, The Hollywoodbets Team
AvdM
Annalie van der Merwe's update24 Oct 2024, 09:08
Reviewer Update
This email address does NOT EXIST.
AvdM
Annalie van der Merwe's update24 Oct 2024, 09:14
Reviewer Update
Please, do not waste my time. I have tried to email. First, I got a message that the email address does not exist and as soon as I entered *** my message got blocked.
AvdM
Annalie van der Merwe's update31 Oct 2024, 22:40
Reviewer Update
so every time, Hollywoodbets promise that Customer Care will phone me and resolve my queries, Somebody phoned me on wednesday, I asked that she phone me at 10H00 or 12H00 as we have a strick cellphone policy at work where we are not allowed to take personall calls. Since then it is again empty promises, I hope this is for everybody to see, Hollywoodbeta at this moment has a 2,4 review. If this is the rate they reply to solve queries I can only see that NOBODY WILL EVER PLAY ON THIS SITE, IT IS REDICIOUS!!!!!
Hollywoodbets
Hollywoodbets's reply01 Nov 2024, 09:24
Official
Hi, Annalie. Your query has been received by the Customer Service Management Team. Please send through your Cellphone number along with your full names via email to csescalations@hollywoodbets.

Net and we will gladly assist you further. Regards, The Hollywoodbets Team