Hollywood bets dishonesty

I was playing Hollywood chilli heat slot machine, machine started to payout, so it logged out automatically like all their slots does,and after that the slots don’t payout, and it’s something that happens on a permanent basis, and they want to say their system are not set or triggered, playing chilli heat slot machine for a year not once a full screen money bags or a Grande jackpot,stop robbing your customers, and I’m still waiting on a phone call, what a poor ****ing service of Hollywood bets, our money is good enough but they can’t even phone you back, even sending them emails than majority times they send you a auto reply, what a **** ****ing business