Hollywood bets are *****'s

I have been using Hollywood bets for about a year now and I always transfer money from my bank account to my Hollywood account so on the 16th December I did a deposit for R100 and it didn't reflect even 2 days later so I called the customer care and spoke to an agent and advised they what happened they asked me to forward through proof of payment via email and I did so then someone else rep**** to my email by the name of Thembeka Mbonambi saying that as soon as it's reflects on their side they will credit into my account. That was on the 18th of December and I still did not get it so i emailed again and I called again and again and each time I foned they asked me to send through proof of payment again I sent it through 4 times to after speaking to 4 different people and no one has helped me and I still do not have the money, this is ridiculous customer service and I am extremely frustrated I had to call and email several times and have not received any help yet, I called again yesterday and the lady I spoke to told me she would check and call me back it's the next day and iam still waiting. I am disgusted at the level of service you people take my money and then ignore my call for help.