Hollywood bets are inadequate

All weekend I’ve been struggling with having my R50 allocated to my account the payment was made successfully into the account proof of payment has been provided since Friday evening I was told the turnaround time is 48 hours for this to be resolved it’s been 72 hours already and this still has not been resolved the agents are rude and abrupt this is really a reflection of the company and what they stand for waste my time and money trying to call them trying to get this resolved frustration is an understatement