Hollywood Bets are *****ed!!!

I am writing to formally lodge an urgent complaint regarding a technical malfunction I experienced while playing the “Queen of Water” game on the Spina Zonke platform via Hollywoodbets⁠ on 07 May 2026. To date nothing has been done. During a free spins feature consisting of 10 spins, at least 4 spins resulted in substantial winning outcomes visibly reflected during gameplay. However, these winnings were not credited to my account balance despite the game indicating successful winning results at the time. After making 2 more spins after the free spins the game started having technical issues, I attempted to re-enter the game in order to verify the transaction history and outcome of the incomplete feature round, but I was repeatedly met with an Error 1505 message, effectively preventing me from accessing the game session any further. For ease of reference, I have attached the following supporting evidence: Screenshot of the affected bet ticket and transaction details Screenshot reflecting the Error 1505 malfunction message The affected wager details are as follows: Game: Spina Zonke – Queen of Water Bet Date: 07 May 2026 Wager Amount: R0.75 Ticket Number: *** Debit ID: *** Credit ID: ***_ew Status Reflected: “Winning” I request that this matter be escalated urgently to your technical and gaming operations department for a full investigation. As you will be aware, regulated gaming operators are required to maintain complete transactional logs, RNG records, game cycle histories, server-side spin data, and replay functionality for disputed gaming rounds. It is therefore my understanding that your internal systems and/or the game provider should be able to access and review the exact free spins sequence and the corresponding outcomes in question. In light of this, I specifically request the following: Confirmation that the disputed game round and free spins session are being formally investigated Confirmation as to whether the spin replay / server-side game logs for the affected session have been retrieved A written explanation regarding why the displayed winnings were not credited to my account Confirmation of the expected turnaround time for resolution of this matter Confirmation that any verified winnings due to me will be credited to my account without unnecessary delay I would also like to place on record my dissatisfaction and frustration regarding this incident. Technical issues of this nature materially affect player confidence and raise serious concerns when visible winning outcomes are not reflected in account balances, particularly where a player is subsequently locked out of the affected game session due to an error code. I trust this matter will be treated with the urgency and professionalism it warrants. Should additional information be required from my side, I am available to provide it immediately. I look forward to your prompt response and a clear timeline for resolution. I want to see screenshots of my logs.