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Roma R
1 reviews | Active since Sept 2018
23 Aug 2021, 05:23
HOLLYWOOD BETS
I bought two Hollywood bets vouchers worth R250 each ,total of R500 using the Nedbank app. I never received my vouchers as there was a problem with Nedbank. I called the bank and i got my voucher numbers . I them tried to redeem my voucher on the Hollywood bets, it says an error with the voucher. Contacted the customer care so many times they said they will credit the voucher , still never receive it . I contacted them again , they where to call me back , never receive any callback . Its gone 13 days now. They are *******s. As for the people who work there are unprofessional . Thank You
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Replies (2)
Hollywoodbets's replyOfficial
23 Aug 2021, 08:40Hi Roma
Your query has been escalated to our Helpline management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Helpline management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply23 Aug 2021, 08:40
Official
Hi Roma
Your query has been escalated to our Helpline management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Helpline management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
RR
Roma R's updateReviewer Update
23 Aug 2021, 12:11Dont say that my query is been escalated to your helpline management. It does not take two weeks to escalate a voucher which was bought on the 11 August. As for your helpline you got to put educated people to run your company and not people who are rude and does not know how to handle clients. Every time i call they keep telling me my case is sent to the query for escalated.
RR
Roma R's update23 Aug 2021, 12:11
Reviewer Update
Dont say that my query is been escalated to your helpline management. It does not take two weeks to escalate a voucher which was bought on the 11 August. As for your helpline you got to put educated people to run your company and not people who are rude and does not know how to handle clients. Every time i call they keep telling me my case is sent to the query for escalated.