Hollywood Account Account Reactivation Service is poor.

Just when I thought there service will improve it has not. So here I am waiting for my account to reactivated so have checkout what's new. Sending numerous emails does not work. It's been 3 days trying to get in touch with them. I'm very disappointed as customer service has not improved. So I wonder when will my account be activated again. I have sent the letter needed along with my I.D sometimes I wonder if anyone works at this place or not.