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Elmarie S

1 reviews | Active since Nov 2018

08 Jan 2024, 09:48

HOLIWOOD BETS STOLE MY MONEY AFTER BUYING GAMES

HOLLYWOOD BETS STOLE MY MONEY ON 15 DECEMBER AND 22 DECEMBER!

FOR 24 DAYS NOW I HAVE EMAILED,CALLED AND LIVE CHATED TO HOLLYWOOD BETS EVERY SINGLE DAY!

#TICKET ***5

I USED R180 AIRTIME TO PHONE THEM I USED R149 DATA TO LIVE CHAT WITH THEM AND EMAIL THEM I BOUGHT GAMES ON THE 15TH OF DECEMBER FOR R100+95 THEN ON 22 DECEMBER I BOUGHT R60 GAMES HOLIWOOD BETS STOLE IT AND NEVER GAVE THE GAMES TO ME

EVERY DAY THEY LIE AND MAKE UP EXCUSES WHEN I TALK TO THEM THEY MAKE EMPTY PROMISES.

1ST OF ALL LIES AND EXCUSES Phumelele Gwala (Hollywoodbets)

Jan 6, 2024, 15:23 GMT+2

Dear Valued Customer, Thank you for reaching out to Hollywoodbets Customer Service Digital Department. Your email has been received and acknowledged. We apologize for the inconvenience and understand how frustrated you are. We kindly ask for your patience as we have placed a follow-up on your query. Should you require any further assistance, feel free to contact us: Social page: Hollywoodbets SA Helpline Team: *** Live chat: Available on our web page Kind Regards, Hollywoodbets Team

2 OF ALL LIES AND EXCUSES

PLEASE BE PATIENT YOUR QUERY WILL BE RESOLVED IN 24-28 HOURS.

3 OF ALL LIES AND EXCUSES

Kindly be advised that feedback was provided from Inplay support that we must make a follow up with bet support and by the end of today it will be resolved. NOW THIS I HEARD NUMEROUS TIMES AND STILL ITS NOT SOLVED.

4 OF ALL LIES AND EXCUSES

Dear valued client Thank you for contacting hollywoodbets💜️ We apologize for the inconvenience and understand how frustrated you are. We kindly ask for your patience as we have placed a follow-up on your query. Kindly be patient with us. If you require any further assistance, please feel free to contact us: Social page: Hollywoodbets SA Contact number: *** Live chat: Available on our website page Thank you for choosing Hollywoodbets!🙂.

5TH OF ALL LIES AND EXCUSES

WE APOLOGIZE FOR THE LONG DELAY.

6TH OF ALL LIES & EXCUSES

YOUR QUERY WAS ESCALATED AND SHOULD BE RESOLVED IN 24 HOURS

7TH OF ALL LIES AND EXCUSES

PLEASE PROVIDE ALL INFORMATION AS I CAN NOT ASSIST YOU WITH TICKET AS IT DOES NOT HAVE ANY INFO ON.

8TH OF LIES AND EXCUSES

OUR TEAM WILL EMAIL YOU WITH FEEDBACK PLEASE PROVIDE YOUR EMAIL ADDRESS.

ALL ABOVE IS ONLY LIES AND EXCUSES FOR 24 DAYS NOW EVERY DAY I FOLLOW UP WITH THEM CAUSE THEY CANT PROVIDE FEEDBACK OR ANYTHING AT ALL THEIRS ALWAYS AN EXCUSE WHEN I CALL I GET REFUSED TO SPEAK TO THE MANAGER AFTER IM BEEN TOLD THEIR IS NO FEEDBACK AND THEN I ASK I WANT TO SPEAK TO YOUR MANAGER THEN I GET REFUSED TO SPEAK TO THE MANAGER ALSO SOME OF THE REPRESENTATIVES JUST ENDS THE CALL AFTER ASKING TO SPEAK TO THE MANAGER.

SO FOR 24 DAYS HOLLIWOOD BETS DOESNT EVEN CARE THEY TAKE THIS LONG OR EVEN CARE ABOUT HOW THE CLIENT FEELS ABOUT THIS OR CARE HOW MUCH THE LIENT SPENDS TO GET HOLD OF THEM TO HEAR ALL THEIR EXCUSES AND LIES!

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Replies (7)
Hollywoodbets
Hollywoodbets's reply08 Jan 2024, 10:41
Official
Hi Elmarie 
 
Your query has been escalated to Customer Service Management Team. The team will be intouch..
 
Regards,
The Hollywoodbets Team

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Elmarie S's update08 Jan 2024, 13:04
Reviewer Update
my query is escalated for the past 24 days now
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Elmarie S's update08 Jan 2024, 15:00
Reviewer Update
SO THIS WHAT HAPPENED HOLIWOOD BETS SENDED ME A DETAILED STATEMENT NOT SHOWING ANY OF MY TRANSACTIONS THERES MISSING ITEMS ON THEIR TRANSACTIONS NON OF MY VOUCHERS SHOWS ON THEIR STATEMENT AND ALL OF A SUDDEN THEY SEND ME THIS MAIL

Pearl Ngobese - Digital Escalation Team (Hollywoodbets)
Jan 8, 2024, 09:33 GMT+2

Dear Valued Client.

Thank you for contacting Hollywoodbets.
Your email has been received and acknowledged.

Thank you very much for your patience. Please note that your query was escalated and as mentioned on your previous emails and we have received feedback from our developers. A statement by date and betting activity transactions have been attached. There were no findings of the mentioned lost funds.

Please refer to the attached transactions for reference.

If you require any further assistance, feel free to contact us:

Social page: Hollywoodbets SA
Contact Number: ***
Live chat: Available on our web page

Regards,
Pearl N




NON OF THEIR ATTACHED STATEMENTS ARE CORRECT AS THEY DO NOT EVEN SHOW THE TRANSACTIONS OR MY VOUCHERS SO THEY WANT TO COVER UP ALL DETAILS I PROVIDED TO THEM AND STILL THEY WANT TO ***** MONEY I SUGGEST IF YOU WANT A TRUST WORTHY BETTING SITE BOYCOTT HOLLYWOOD BETS AS THEY ***** MONEY
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Elmarie S's update08 Jan 2024, 15:06
Reviewer Update
HOLIWOOD BET GO HAVE A LOOK AT MY EMAILS AND GO CHECK YOUR HISTORIES THE ONE ON YOUR WEBSITE AND THE ONE ON YOUR EMAIL YOU HAVE SENT ,ME WAS NOT EVEN MATCHING
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Elmarie S's update16 Jan 2024, 08:01
Reviewer Update
Still No Feedback since last email and we are now on 33days
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Elmarie S's update18 Jan 2024, 10:53
Reviewer Update
NO ONE CONTACTED ME OR GOT IN TOUCHED!
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Elmarie S's update23 Jan 2024, 14:28
Reviewer Update
That's what your saying the whole time and when I give you the information you just cover it up and don't care further this was a cover up since the start when you Stole my money all 3x time and now I'm just making sure holiwoodbets customers knows how ******* holiwoodbets is stole not just once but three times my money and now all off a sudden when I tell holiwoodbets that my betting history is incorrect and incomplete they still have a story I have received the first betting activity and now a second one from holiwoodbets and guess what its tampered with not even matching the first betting history so this is only a cover up to not give me my money or free spins