Great Service Hey I take my hat off to you for going the extra mile............ In my dreams

I have never in my life met such clueless people working at Hollywood bets shame . Every one story is a different tune they sing and is becoming sickening Imagine calling them and asking them what had happen to your money and they tell you they will look into it because they had not technical Issue . Phone in the next day the new consultant assisting you advises you that there was indeed a technical and that all funds will reflect 7pm the evening and if it does not reflect by then the I can call them at 7 or I can call them back on Sunday between 8 and 12 and they will give me feedback . My account was not credited with my funds owing to me instead I continued to use my own my money to play cause Hollywood bets is a good company and they will deal with the issue. Called them back on Sunday morning and was advised MAM now you must wait 24 -48 hours because that is how long the company take to credit account not once was anything mentioned about DURING WORKING HOURS and then my number was taken and they would call me back and advise me the issue the day passed and still my money has not been paid into my account I would understand and just forget about this but 1200 is money that belongs to me and it should be credited. I called again today atleast the First lady i spoke to tried calling me back. But I decided to call again just incase they had any updates and then a consultant decided to go at me as if I was stupid trying to emphasis 24 to 48 hours and I snapped at her cause it has been 72hours already and they have not credited my account then she thought she would now be smart and tell me 24-48 Bank hours . This is the customer service one gets when you call in and enquire about your own money . I think they unprofessional and require training and if a problem occurs the team must all sing the same tune so that the customer understands that when she calls at any given time she will be given the same story and not lies . Imagine the recons arrived sat and still have not been received today . yet the days banking normally reflects the next day as if I do not know how these systems work. Big company like this but fail to assist me in a small matter how amazing.