Got ****med

Yesterday i bought 20r spins on slime party i got kicked out by network b4 they give me spins it said go back to lobby. When i came back my money was taken bt there were no spins. This is what they said

Apologied for any inconvenience caused. I have escalated your query to the relevant department to further investigate and assist. you may expect feedback within 24-48 hours using ref ***8